Shipping and Return Policy

At Rovikaas, we take pride in delivering your favourite imitation jewellery and cosmetic products safely and on time. Please read our Shipping and Returns Policy carefully to understand how we handle deliveries, returns, and exchanges.

1. Shipping Policy

  • Order Processing: All confirmed orders are processed within 1–3 business days.

  • Delivery Time: Once dispatched, your order will typically reach you within 3–7 business days, depending on your location and courier service.

  • Shipping Charges: Shipping costs, if any, will be displayed at checkout before you make the payment. We also offer free shipping on eligible orders as per ongoing offers.

  • Order Tracking: Once your order is shipped, you will receive an email or SMS with your tracking details.

  • Delays: While we work with trusted logistics partners, delays may occur due to unforeseen circumstances such as weather, strikes, or courier issues. Rovikaas is not responsible for such delays.

2. Returns and Replacement Policy

We aim to ensure that you are fully satisfied with your purchase. However, due to the nature of our products, returns are allowed only under specific conditions mentioned below.

A. Cosmetics Items

  • Strictly No Return or Exchange on any cosmetic or beauty products due to hygiene and safety reasons.

  • Please check product details carefully before placing your order.

B. Imitation Jewellery

  • Returns or replacements are accepted only if the product is damaged, defective, or the wrong item is received.

  • To be eligible for a return or replacement:

    1. You must inform us within 7 days of delivery.

    2. You must provide a clear unboxing video or photo proof showing the issue (product damage or wrong item received).

    3. The item must be unused, in its original packaging, and include all tags and accessories.

  • Once verified, we will offer either:

    • A replacement of the same product (if available), or

    • A store credit/refund (in case of unavailability).

3. Non-Returnable Items

  • Used or tampered products.

  • Orders without valid proof (unboxing video or image).

  • Products returned after 7 days of delivery.

  • Cosmetic and skincare items (strictly non-returnable).

4. How to Request a Return

To request a return or report a damaged item, please contact our support team at:
📧 Email: rovikaretail@gmail.com
Include the following details in your email:

  • Order ID

  • Reason for return

  • Unboxing video or photo proof

Our team will review your request and respond within 2–3 business days.

5. Refund Process

If your return is approved, your refund (if applicable) will be processed within 5–7 business days to your original payment method or as store credit.

6. Contact Us

For any queries related to shipping or returns, reach out to:
📧 Email: rovikaretail@gmail.com